In my research within the field of queueing theory, I am dedicated to the development of pioneering models and algorithms that will have a transformative impact on customer satisfaction and service efficiency within intricate queuing systems. My focus extends beyond theoretical exploration, with a core objective of providing practical solutions that can elevate service standards and optimize resource allocation across a broad array of industries. Through the optimization of resource utilization, my research endeavors to make a tangible and positive contribution to service quality enhancement, benefiting a diverse range of sectors. This holistic approach embraces the overarching goal of improving the performance and effectiveness of queuing systems, which play a pivotal role in numerous domains, ultimately leading to enhanced customer experiences and operational excellence.

Vision

• Through my queueing theory research.By creating novel models and algorithms, I hope to enhance customer satisfaction and service efficiency in intricate queuing systems

Mission

• Through my queueing theory research work, I aim to provide  workable ideas that can raise the standard of service and optimise the use of resources in a broad range of sectors.

Proposed initiative

• We investigated a queueing model with customer blocking and obtained its solution analytically.