Publication

Abstract : This paper explores about the use of enablers, criteria and attributes as a conceptual model to assess the leanness level of the banking organization. The twofold objectives are set to be achieved through this paper. First is to find the leanness level of a banking organization for which a cooperative bank has been selected as the case company. Second is to find the critical obstacles for the lean implementation. The fuzzy logic computation method is used to extract the perceptions about the particular variables by using linguistic values and then match it with fuzzy numbers to compute the precise value of the leanness level of the organization. This is a first attempt to evaluate the leanness level of the cooperative bank and this study will partially fulfill the gap in literature review, also the opportunities for the further research is indicated. Based on the results obtained from this analysis, it was found that the case study bank has performed in the fairly lean range and the weaker areas have been identified to improve the performance further. © 2016 IEEE.