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Finding the level of customer complaints

Publication Type : Journal Article

Publisher : ISIXSIGMA

Source : ISIXSIGMA (2008)

Url : https://www.isixsigma.com/new-to-six-sigma/sigma-level/finding-sigma-level-customer-complaints/

Campus : Coimbatore

School : School of Engineering

Department : Mathematics

Year : 2008

Abstract : In the beginning of a deployment, many companies set a goal of 3.4 defects per million opportunities (DPMO) using Six Sigma quality concepts in production, and later extend this concept to other operational areas. Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or customer complaints. But it is possible to measure the sigma level of customer complaints, and this information can be valuable when making improvements in that area.

Cite this Research Publication : Dr. Ravichandran J., “Finding the level of customer complaints”, ISIXSIGMA, 2008.

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