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An Experimental Investigation on Unsupervised Text Summarization for Customer Reviews

Publication Type : Journal Article

Publisher : Elsevier

Source : Procedia Computer Science

Url : https://www.sciencedirect.com/science/article/pii/S1877050923001473

Campus : Coimbatore

School : School of Computing

Year : 2023

Abstract : People generally turn to websites such as Yelp to find reviews for the food/restaurant before trying it first-hand. However, some reviews are so long and ambiguous that users get confused about whether the review appreciates or disparages the food. Here, websites might want to employ summarization techniques so that the crux of the study is well understood in just a sentence. The process of compressing the information/data while preserving its idea is text summarization. The present work's main objective is to empirically investigate the suitable algorithm for summarizing reviews so that users do not need to spend time reading through the entire study. The performance of the conducted investigations is analyzed with the metrics such as cosine similarity, the score of the bilingual evaluation understudy (precision), and recall-oriented understudy for gisting evaluation analysis. The experiments show that the text summarization technique, LexRank outperforms other methods with the precision and recall values of 0.586 and 0.346, respectively.

Cite this Research Publication : Manojkumar, V. K., Senthilkumar Mathi, and Xiao-Zhi Gao. "An experimental investigation on unsupervised text summarization for customer reviews." Procedia Computer Science 218 (2023): 1692-1701.

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