Kalyanasundaram K. is a Ph. D. Research Scholar at ASB. He holds a Bachelor’s degree in Engineering with a post-graduation in Operations Management. He is a certified Six Sigma Master Black Belt (CSSMBB) from Indian Statistical Institute, Re-engineering Customer Care Engineer from Renault Institute of Quality Management and Cegos, UK, Chartered Quality Professional (CQP) and a Member of the Chartered Quality Institute (MCQI), UK.