Year : 2024
Exploring tourist’s metaverse experience using destination spatial presence quality & perceived augmentation: metaverse exploration, physical expedition (MEPE)
Cite this Research Publication : Natarajan, T., Pragha, P., Dhalmahapatra, K., & Veera Raghavan, D. R. (2024). "Exploring tourist’s metaverse experience using destination spatial presence quality & perceived augmentation: metaverse exploration, physical expedition (MEPE)," Current Issues in Tourism, 1–23. https://doi.org/10.1080/13683500.2024.2372652 (ABS-2, ABDC-A, Impact Factor: 6.7, Cite score: 15.5)
Publisher : Taylor and Francis
Year : 2024
Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant
Cite this Research Publication : Veera Raghavan, D.R., "Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant," The TQM Journal. DOI: 10.1108/TQM-04-2024-0157. Accepted (ABS-1, ABDC- B, Impact Factor: 3.8, Cite score: 9.1) (2024)
Publisher : Emerald Publishing Limited
Year : 2024
Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness
Cite this Research Publication : Natarajan, T. and Veera Raghavan, D.R., "Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness", The TQM Journal. https://doi.org/10.1108/TQM-09-2023-0276 (ABS-1, ABDC- B, Impact Factor: 3.8, Cite score: 9.1) (2024)
Publisher : Emerald Publishing Limited
Year : 2024
Unveiling metaverse sentiments using machine learning approaches
Cite this Research Publication :
Natarajan, T., Pragha, P., Dhalmahapatra, K. and Veera Raghavan, D.R., "Unveiling metaverse sentiments using machine learning approaches", Kybernetes. https://doi.org/10.1108/K-11-2023-2268 (ABS-1, Impact factor: 2.5, Cite score: 5.4) (2024)
Publisher : Emerald Publishing Limited
Year : 2023
Does pickup service quality explain buy online pickup in-store service user’s citizenship behavior? Moderating role of product categories and gender
Cite this Research Publication :
Natarajan, T., Ramanan, D.V. and Jayapal, J., "Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender", The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-10-2022-0297 (ABS-1, ABDC- B, Impact Factor: 3.8, Cite score: 9.1) (2023)
Publisher : Emerald Publishing Limited
Year : 2023
How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s perceived value
Cite this Research Publication :
Natarajan, T. and Veera Raghavan, D.R. (2023), "How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s perceived value", The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-12-2022-0364 (ABS-1, ABDC- B, Impact Factor: 3.8, Cite score: 9.1 ) (2023)
Publisher : Emerald Publishing Limited
Year : 2023
Does pickup service quality explain BOPIS users’ store relationship performance? The moderating role of users’ service experience consciousness
Cite this Research Publication :
Natarajan, T. and Veera Raghavan, D.R., “Does pickup service quality explain BOPIS users' store relationship performance? The Moderating role of Users’ service experience consciousness”, The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/ 10.1108/TQM-03-2023-0091 (ABS-1, ABDC- B, Impact Factor: 3.8, Cite score: 9.1 ) (2023)
Publisher : Emerald Publishing Limited
Year : 2023
Does integrated store service quality stimulate omnichannel shoppers’ augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship investment
Cite this Research Publication : Natarajan, T. and Ramanan V, D., "Does integrated store service quality stimulate omnichannel shoppers' augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship investment", Kybernetes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/K-12-2022-1717 (ABS-1, Impact factor: 2.5, Cite score: 5.4) (2023)
Publisher : Emerald Publishing Limited
Year : 2023
Does service journey quality explain omnichannel shoppers’ online engagement behaviors? The role of customer-store identification and gratitude towards the store
Cite this Research Publication : Natarajan, T., and Veera Raghavan, D.R. (2023), "Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude towards the store," The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-07-2023-0217 (ABS-1, ABDC- B, Impact Factor: 3.8, Cite score: 9.1)
Publisher : Emerald Publishing Limited
Year : 2023
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness
Cite this Research Publication : Natarajan, T., and Veera Raghavan, D.R., "Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, & loyal webroomers? Moderating role of perceived relationship investment & alternative retailer attractiveness," International Journal of Quality and Service Sciences, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQSS-01-2023-0006 (ABS-1, ABDC- B, Impact Factor: 3.4, Cite score: 6.9 ) (2023)
Publisher : Emerald Publishing Limited
Year : 2023
Does integrated store service quality explain omnichannel shoppers’ online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength
Cite this Research Publication :
Natarajan T. and Veera Raghavan, D. R., "Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors? role of memorable shopping experiences, store attachment, and relationship strength," The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-05-2023-0147 (ABS-1, ABDC- B, Impact Factor: 3.8, Cite score: 9.1 ) (2023)
Publisher : Emerald Publishing Limited