Course

Unit 1

Definition of quality- dimensions of quality- Quality planning- quality costs. Total Quality Management (TQM): historical review and principles – leadership – characteristics of quality leaders – quality council- quality statements- strategic planning- Deming philosophy – Barriers to TQM implementation.

Unit 2

Customer satisfaction – customer retention – Employee involvement- Employee empowerment – Performance appraisal- Kaizen – Continuous process improvement- 5 steps Kaizen movement – Juran’s Trilogy – Supplier partnership- Relationship development – Performance measures

Unit 3

Statistical Process Control – Introduction – the seven TQM tools – Process capability- Concept of six sigma- New seven management tools – Benchmarking – Quality Function Deployment (QFD) – Total Productive Maintenance (TPM) – Failure Mode and Effect Analysis (FMEA)

Unit 4

Need for quality systems- ISO 9000: 2000- Elements of quality systems (such as ISO 9000: 2000). Implementation of quality system- documentation- quality auditing- QS 9000- ISO 14000 – QMS – Environmental Management System

Unit 5

TQM and Sustainability – Corporate sustainability – Green performance – Environmental Social Governance (ESG) – Responsible consumption and production – Quality Circles – Knowledge management platforms for TQM.

Course Objective

This course is designed to give students fundamentals of Total Quality Management with emphasis on contemporary quality planning, control and management approaches, implementations and criticisms. TQM provide students with essential skills in quality management concepts, quality control methodologies and implementation of Statistical Quality Control in today’s manufacturing environment.

Course Outcomes

The student will be able to:

• CO1: Understand quality management principles including TQM fundamentals, leadership characteristics, and barriers to implementation.
• CO2: Explore strategies for enhancing customer satisfaction, fostering employee involvement, and establishing effective supplier partnerships in TQM.
• CO3: Learn statistical process control techniques, Six Sigma methodologies, and tools for continuous improvement and quality assurance.
• CO4: Implement quality systems such as ISO 9000:2000, QS 9000, and ISO 14000, including documentation, auditing, and environmental management.
• CO5: Explore the integration of TQM and sustainability, including corporate sustainability practices and initiatives for responsible consumption, production, and knowledge management

Textbooks:

1. Dale H Besterfiled – Total Quality Management: Text, cases and Readings – Pearson Education.
2. N Srinivasa Gupta and B Valarmathi – Total Quality Management – McGraw

References:

1. Joel Ross – Total Quality Management – Routledge
2. John Bank – Essence of Total Quality Management – Prentice Hall