Unit 1

Definition of quality – dimensions of quality. Quality planning – quality costs. Total Quality Management: historical review and principles –leadership – quality council – quality statements – strategic planning – Deming philosophy. Barriers to TQM implementationf

Unit 2

Customer satisfaction – Customer retention – Employee involvement – Performance appraisal – Continuous process improvement – Supplier partnership – Performance measures. Seven tools of quality.Statistical fundamentals – Control Charts for variables and attributes – Process capability – Concept of six sigma – New seven management tools – Benchmarking.

Unit 3

Quality function deployment (QFD) – Taguchi quality loss function – Total Productive Maintenance (TPM) – FMEA.Need for quality systems – ISO 9000:2000 – Elements of quality systems (such as ISO 9000:2000). Implementation of quality system – documentation – quality auditing – QS 9000-ISO 14000

Textbook(s)

• Besterfiled D. H. – ‘Total Quality Management’ – Pearson Education Asia – 2015-4^th Edition

Reference(s)

• Evans J. R, and Lidsay W. M. – ‘The Management and Control of Quality’ – Southwestern (Thomson Learning) – 2002 – 5^th Edition
• Feigenbaum A. V. – ‘Total Quality Management – Vol I &II ’ – McGraw Hill – 1991

Evaluation Pattern

Objectives

To impart knowledge on quality management principles, tools, techniques and quality standards for real life applications

Course Outcomes

• CO1: Evaluate the principles of quality management and to explain how these principles can be applied within quality management systems.
• CO2: Evaluate the performance measures using various quality and management tools
• CO3: Apply the Quality Function Deployment, Taguchi principles, Total Productive Maintenance and Failure Mode and Effect Analysis concepts to solve industrial problems.
• CO4: Practice the various quality system in industry.

CO – PO Mapping