Course

Unit 1

Concept of Healthcare Delivery as a system – Different types of scenarios from Primary healthcare to Clinics, Small, Medium and Large Professional and Teaching Hospitals – Hospital as an Organisation for Healthcare delivery – Various systems of healthcare practices like traditional, indigenous and modern scenarios using private and government support – Structure, Behaviour and Complexity of Departmental Facilities in a hospital.

Unit 2

Administrative Service areas of the Hospital – General Management and Facilities – Human Resources (HR) Management and Staff Development – Quality Assurance Finance Management – Hospital Information Systems (HIS). Hospital Operations Management – Process improvement methodologies (e.g., Lean, Six Sigma), Supply chain management in hospitals, Information technology in hospital operations.

Unit 3

Typical Organisational Structures and working of Out-patient and In-patient Management services

– Emergency and Critical Care – Clinical departments – General Nursing and Specialty Nursing Services – Surgical Facilities and Operation Theatres (OT) – Intensive Care Units (ICU) – Laboratory Medicine and Clinical Labs – Radiology and Diagnostic Radiology – Medical Records (MR) department.

Unit 4

Supportive Services of the Hospital – Central Surgical Sterile Department (CSSD) – Pharmacy – Materials Management – Kitchen, Food and Dietary Department – Laundry – House Keeping Services. Engineering and Biomedical Equipments services – General Maintenance Services of the Hospital – Electrical, Water Supplies – Medical Gas – Security, Fire Alarm, Transport – General and Clinical Waste Treatment Procedures.

Unit 5

Integrated Marketing Communication (IMC), Public Relations (PR), Patient Education, Community and Social Outreach – Ethical and Legal aspects of Hospital Management – Visits to Hospitals offering different types of healthcare delivery systems – Case Studies.

Course Objective:

Hospital Management is a multidisciplinary field that focuses on the efficient and effective delivery of healthcare services within hospital settings. This course provides students with an understanding of the fundamental principles, strategies, and challenges involved in managing hospitals and healthcare organizations.

Course Outcome:

The students will able to:

CO1: Understand the organizational structure and functions of hospitals.

CO2: Analyse the healthcare industry’s regulatory environment and its impact on hospital management.

CO3: Apply management principles and techniques to improve hospital operations.

CO4: Evaluate strategies for quality improvement and patient safety in hospitals.

CO5: Explore financial management strategies specific to healthcare organizations and to Develop leadership and communication skills necessary for effective hospital management.

Textbooks:

• D. Kunders – HOSPITALS – Facilities Planning and Management – McGraw Hill
• M. Sakharkar – Principles of Hospital Administration and Planning – Jaypee Brothers

References:

• C. Goyal – Hospital Administration and Human Resources Management – PHI
• T. Basavanthappa – Nursing Administration – Jaypee Brothers.