Unit 1
Consumerism in India (Historical Background), Consumers: the concept, definition and scope. Object of Consumer Protection Act, 1986.
| Course Name | Consumer Protection Act |
| Course Code | 24OEL634 |
| Program | M. Com. (Finance & Systems) |
| Semester | Elective |
| Credits | 3 |
| Campus | Amritapuri |
Consumerism in India (Historical Background), Consumers: the concept, definition and scope. Object of Consumer Protection Act, 1986.
Unfair Trade Practice, Restriction Trade Practice, Defect in goods, Deficiency in service: Medical, Lawyering, Electricity, Housing, Postal services etc.
Consumer rights and its protection; consumer protection councils, powers and functions.
Judicial Enforcement of Consumer Rights: Consumer Forum under C.P.Act – Jurisdiction, Powers and functions, Exceptions of order, Judicial Review, PIL, Class action, Remedies, Appeal, Administrative Remedies, C.P.Courts.
Appeals and orders: enforcement of orders of the consumer forum, Appeals against orders, Administrative control; Dismissal of frivolous and vexatious complaints, Penalties.
Objective: To know about consumer rights and to understand the grievances redressal forums established under the Consumer Protection Act,1986.
Course Outcomes
| CO1 | Understand the concept of Supply Chain Management and Logistics |
| CO2 | Identify different elements of Supply Chain Management |
| CO3 | Understandtheinventorymanagementtechniquesandfunctionsofwarehousing |
| CO4 | Knowledge on different modes of transport |
| CO5 | Identify the forms and process of material handling and packing |
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