Unit I

Introduction to Quality Management – Japanese System of Total Quality Management

Unit II

Quality Circles – 7 Quality Control tools – 7 New Quality Control tools

Unit III

ISO 9000 Quality system Standards – Project Planning, Process and measurement system capability analysis- Area properties of Normal distribution –

Unit IV

Metrics of Six sigma, The DMAIC cycle – Design for Six Sigma – Lean Sigma – Statistical tools for Six Sigma

Unit V

Taguchi methods, Loss functions and orthogonal arrays and experiments

Course Outcomes

CO1: To develop basic knowledge about TQM
CO2: To understand old and new quality improvement tools
CO3: To understand the aspects of project planning and capability analysis CO4: To understand the concept of Six Sigma and Lean methods
CO5: To apply Taguchi methods

1. Montgomery Douglas C., Introduction to Statistical Quality Control, Sixth Edition. John Wiley & Sons, 2009.
2. Ishikawa K., Guide to Quality Control, 2nd Edition. Asian Productivity Organization, Tokyo, 1983.
3. Taguchi G, Introduction to Quality Engineering: Designing Quality into Products and Processes Second Edition. 1991.
4. Harry, M and Schroeder R., Six Sigma: The Breakthrough Management Strategy. Currency Publishers, USA. 2000.