Publication

Abstract : Lead generation is the process of gaining potential customers’ interest to increase future sales, and it is an essential part of many businesses’ (amusement parks, theme parks, clubs, etc.) sales processes as their membership is more expensive. The main objective of these businesses is to increase the count of customers. By generating sales leads, a club/park can find leads who have already expressed interest in its products and services and access their audience potential, allowing them to focus on future marketing and sales efforts on those leads that are more likely to convert. The current work focuses on how to convert a lead to a customer in optimum number of days. We collect two kinds of data: customer data and lead generation data. The customer data consists of all the leads who have taken the membership, and the lead generation data consists of all current leads. The details of those converted from a lead into a customer in the last 60 days are filtered out from the customer data. Using this data, patterns are generated, which are used to predict the following activity (step) for qualified leads, along with the optimal number of days required to complete that activity. This optimal number of days is found using the Hybrid Chaotic Pattern Search Algorithm (HCPSA). This novel approach here helps in boosting sales by prioritizing leads who have expressed interest and identifying the optimal window for converting them into paying customers. This strategy holds significant potential to benefit businesses across various industries.