Publication Type : Book Chapter
Source : Lecture Notes in Networks and Systems, 2023, 396, pp. 405–415
Url : https://link.springer.com/chapter/10.1007/978-981-16-9967-2_38
Keywords : App design, eSanjeevaniOPD, Taguchi experiment, User experience
Campus : Amritapuri
School : School of Ayurveda
Center : Amrita Centre for Advanced Research in Ayurveda (ĀCĀRA)
Verified : No
Year : 2023
Abstract : E-governance initiatives are likely to succeed only if the applications created for those purposes offer an excellent user experience (UX). For UX to improve, many components associated with the application should meet expectations and make user interactions easier, intuitive, and relaxing. This study aimed to verify the user experience developed by the ‘eSanjeevaniOPD’ app and suggest ways to improve it. The sequential incident technique (SIT) revealed user concerns in every stage of the user journey and, therefore, improvement opportunities. Accordingly, a few attributes were chosen to improve UX by providing them in the best possible manner. The Taguchi experiment with ten selected attributes by capturing user perceptions identified an optimum combination of these attributes for maximum UX. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
Cite this Research Publication : Menon, R.V., Rejikumar, G. "Revamping an E-Application for User Experience: A Case Study of eSanjeevaniOPD App", Lecture Notes in Networks and Systems, 2023, 396, pp. 405–415