Publications

Abstract : Total Quality Management (TQM) is a very broad continuous improvement philosophy which has initiated many organizations to jump into the band wagon aimed to drive their business economically and efficiently, satisfying the customer needs. The elementary statistical tools have fetched a lot of importance, as the Seven Indispensable Tools of Quality for any organization to flourish to the zenith of excellence. Implementation of these seven indispensable tools in Educational Arena requires the significance of teaching fraternity as the employees or workforce in general. The customers tend to be the parents, who pay the fees and want quality in return of the good result of their wards. Our current work is a case study, to highlight the general principles of TQM involved and to point out how this approach has been and can be used to improve the quality of an academic institution. This will cover the whole of an educational institution and the administrative structure, rather than academic areas and departments. In fact, the way in which an educational institution is working with quality issues now, will be compared with a TQM approach and the weaknesses and strengthens of the quality work of an institution will be recognized. In order to reach the objectives of this case study, we will use primary data in the form of interviews, brainstorming and secondary data in the form of literatures, scientific articles, books and web pages. To be succinct, the academic excellence tools carried out in our work can be effectively implemented in the higher educational institutions to enhance the quality of education and thereof students' satisfaction.